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Teleconference Support FAQ​​​​​​

  • 1. Who can request meeting support from the DMID-CROMS Teleconference Support team?

  • Requests for meeting support must be submitted through the DMID Clinical Project Manager (CPM) or another designated DMID contact. If you are not part of DMID staff and would like to request support, please coordinate with your DMID contact so they can submit the request on your behalf.


  • 2. Why request meeting support from the DMID-CROMS Teleconference Support team?

  • Our team is well versed and efficient at scheduling, hosting, providing virtual and on-site support, and documenting all types of meetings. Our 15+ years of experience and familiarity with DMID contracts will save you time on the logistics of setting up and running a meeting. Our team can make your meeting more effective and run smoothly without technical interruptions. Let us save you time, resources, and stress with our expertise.


  • 3. How do I schedule a meeting through the DMID-CROMS Teleconference Support Team?

  • Please submit your request through the Request for Services page or email the team at Teleconferences@dmidcroms.com. The team will respond within one business day of receiving your request.


  • 4. What is the value of a practice session?

  • Assembling all key personnel to review roles, responsibilities, and expectations beforehand can help ensure the success of the meeting. A practice session can be as small as a 15-minute check-in or as long as a full run-through of all presentations.


  • 5. What’s a hybrid meeting?

  • A hybrid meeting has attendees both in a room face-to-face and remote, which is becoming standard meeting practice.


  • 6. Can the Teleconference Support team help with my hybrid meeting?

  • Yes, we make any arrangements needed in advance to meet the specific objectives of the meeting, including preparing timelines, reserving your desired venue, arranging travel for participants, setting up and running registration and any virtual components, making any special arrangements, and identifying potential challenges or risks early. On the day of the meeting, we set up and oversee all activities, including registration and virtual interactions, ensuring everything runs smoothly, and troubleshoot any issues that arise.


  • 7. How soon after the meeting will minutes be available?

  • Draft minutes are provided within three business days after the meeting. Finalized minutes will be distributed following any required reviews and approvals.


  • 8. Who should I contact for urgent or last-minute meeting needs?

  • For expedited assistance, please email the DMID-CROMS Teleconference Support Team via the main communication channel at Teleconferences@dmidcroms.com. Our team monitors this inbox during business hours.